Online store purchases 

If you want to enquire about a refund for your order prior to receiving notification of fulfillment and dispatch, contact

Refunds for orders placed through the TransLink online store are unable to be provided following fulfillment of your order.

TransLink are unable to provide partial refunds for your order.


go card refunds

All go card customers are able to get a refund on any unused travel credit and deposit. However, when a refund is issued, your go card will be blocked and it will no longer be available for use. View more information about requesting a refund.

If you prefer speaking to our staff to request a refund, please call +61 7 3851 8700 (international and interstate callers) or 13 12 30 (local calls only).